We’re here to help
Bel Furniture understands a furniture purchase can be a significant investment for your home. We're hoping these frequently asked questions may help you in the decision-making process. If you have further questions, please feel free to contact us.
Can Bel Furniture deliever?
Yes! Bel Furniture arranges delivery of your merchandise at very reasonable charges. Our licensed and fully insured delivery personnel handle your furniture in a very professional way. Our trained delivery team will also set up your furniture in your desired location without any extra cost to you.
How can I schedule delivery?
You schedule your delivery date on the date of purchase. However, if you are not prepared to schedule at that point, you may call our customer service department and request a date. Our company does not guarantee the date you request, but we will endeavor to accommodate your request as much as possible.
Can I change my delivery date?
You can change your delivery date up until two business days prior to your scheduled date. The delivery team will assume you will be present at your place of delivery on the scheduled delivery date. You must be present to receive the delivery.
What if I am not available?
Any other adult family member or friend may receive the delivery if you are unavailable. However, if no one is present, the driver will not be able to leave the merchandise, and you will be charged an extra delivery fee to bring your purchase on some other date.
Is next-day delivery available?
Next-day delivery is available on purchases made by 1pm. However, because no deliveries are made on Sunday, next-day delivery for Saturday purchases will be Monday.
If I do not want delivery, can I pick up my items?
Yes, if you do not want delivery services, you are welcome to pick up the merchandise from the designated distribution center. If you buy an item from the floor, you have the right to pick it up immediately, once payment is tendered in cash, Visa or financing. However, if you are paying by check, you may pick up the merchandise once the check clears. Unlike with delivery, if you are picking up the item yourself, Bel Furniture will not be held responsible for any damages that occur in transit. For your own protection, please inspect each item fully before removing it from the premises.
What if my items are broken when they arrive?
Our delivery team takes the utmost care to deliver your items in perfect condition. Please fully inspect each item as it arrives. If any item has broken during transit, simply send the item back. Bel Furniture will arrange to send you a new item as soon as possible.
Once I buy it, can I return it?
Bel Furniture wants you to be happy with your purchase, so we have a Three-Day Happiness Guarantee: If you are not fully satisfied with your item(s), you may return them up to three days from the date of purchase. We will provide you with store credit that must be used within 30 days. This guarantee does not apply, however, to items the customer picks up from the store.
Does Bel sell warranty kits?
Most of the items you buy are covered by a limited manufacturer warranty. However, the customer has a choice of getting an extended warranty through Guardian Protection, Inc, available under the name 1 Plan. Most items are covered under this warranty. The customer is responsible for reviewing the warranty conditions before buying it.
Is the website secure?
Yes, your information will be protected on our secure server. You will choose your own login ID, but we will assign you a password. If you forget your password, it will be sent to the email address you provide when you register.
If I change my mind, can I cancel my online order?
Once you've placed the order, there is a two-hour window of time during which you.ll be able to cancel should you choose to do so. After two hours, you will not be able to cancel, but may contact our customer service department to provide you store credit to buy other set of items.
Which forms of payment are accepted for online purchases?
You may pay with any major credit card when buying online. No service fee will be assessed on payments. Your card will be charged immediately after finalization of online sale.
Is my price locked once I check out?
Yes, your price will be locked and guaranteed for the product you buy. However if any of our competitors advertises a lower price, simply show us the ad, and we will beat their price by 10 percent, giving you a discounted purchase price!
What about delivery of my items?
You will be required to pay shipping charges depending upon the area of delivery. The actual delivery will be executed at the earliest possible time. You will be notified of the delivery date via email.
Once I've made my purchase, should I still maintain my online account?
For practical purposes, we do advise that you maintain your online account. This way your information will remain accurate for future purchases and deliveries.
How can I check the status of my order?
You can contact us via email or phone to get the status of your order.